At isabelmaranta.shop, we want customers to feel confident when shopping with us. This Return and Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect items, exchanges, cancellations, and other order-related issues.

By placing an order through isabelmaranta.shop, you acknowledge that you have had an opportunity to review this policy before completing your purchase.

If you have questions regarding a return or refund, please contact us at:

Email: info@isabelmaranta.shop
Website: isabelmaranta.shop

1. 30-Day Return Period

We accept eligible return requests made within 30 days after the date your order is delivered.

To qualify for a standard return, the return request must be submitted within this 30-day period.

If more than 30 days have passed since delivery, we may be unable to accept the return unless the product is defective, incorrect, or applicable law provides otherwise.

2. Return Eligibility

To be eligible for a return, merchandise must generally:

• Be in the same condition in which it was received

• Be unused, unworn, unwashed, and unaltered

• Be free from stains, odors, damage, or signs of use

• Include original tags when the product was supplied with tags

• Include original accessories or components where applicable

• Be returned with original packaging when reasonably possible

• Include proof of purchase or sufficient order information

• Meet the requirements of this Return and Refund Policy

We reserve the right, where permitted by law, to reject a return or reduce a refund if merchandise has been used, damaged, altered, washed, contaminated, or otherwise returned in a condition inconsistent with these requirements.

This does not affect rights customers may have under applicable law regarding defective, damaged, misdescribed, or incorrect merchandise.

3. How to Request a Return

To begin a return, contact:

info@isabelmaranta.shop

Your message should include:

• Your order number

• The name used when placing the order

• The email address associated with the order

• The product or products you wish to return

• The reason for the return

• Photographs when the product is damaged, defective, incorrect, or materially different from what was ordered

Once your request has been reviewed, we will provide return instructions when the return is eligible.

Please follow the return instructions provided by our customer service team.

4. Do Not Return Merchandise Without Instructions

Customers should not send merchandise back without first following the applicable return procedure.

The address displayed on the original shipping package may be a warehouse, fulfillment center, logistics provider, shipping carrier facility, or other location that is not authorized to process customer returns.

A return sent without proper authorization or to an incorrect location may be delayed, rejected, lost, or returned to the sender.

Please contact info@isabelmaranta.shop before sending your return.

5. Return Shipping Costs

For standard returns based on customer preference, such as changing your mind, ordering an unwanted product, or selecting an unsuitable option, the customer is generally responsible for return shipping costs.

If a return is required because we sent an incorrect item or because the product arrived materially damaged or defective, we will provide an appropriate solution and, where applicable, cover reasonable return shipping costs or provide other return instructions.

Original shipping charges, if any, are generally non-refundable for discretionary returns unless required by applicable law.

6. No Restocking Fee

We do not charge a standard restocking fee for eligible returns accepted in accordance with this policy.

However, merchandise must satisfy the return conditions described above.

7. Damaged or Defective Merchandise

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged or appears to have a manufacturing defect, contact us promptly at:

info@isabelmaranta.shop

Include:

• Your order number

• A description of the problem

• Clear photographs of the affected product

• Photographs of the packaging when relevant

Please retain the affected merchandise and original packaging until we have reviewed your request.

After reviewing the information, we may offer an appropriate resolution such as:

• Replacement

• Refund

• Return authorization

• Other reasonable remedy

The appropriate remedy will depend on the circumstances and applicable law.

8. Incorrect Merchandise

If you receive merchandise that is materially different from what you ordered, please contact us promptly at:

info@isabelmaranta.shop

Provide your order number and photographs showing the item received.

After verification, we will provide instructions for resolving the issue.

Customers will not be required to bear reasonable return shipping costs when a return is required because we shipped an incorrect product.

9. Missing Items

If an item appears to be missing from your order, please review your shipping notifications first because orders may occasionally be divided into multiple shipments.

If all associated shipments show as delivered and you believe an item is still missing, contact:

info@isabelmaranta.shop

Include your order number and identify the missing product.

We may request photographs of the package, shipping label, and products received to help investigate the issue.

10. Lost or Undelivered Packages

If tracking information indicates that a shipment remains in transit beyond the expected delivery period, contact us so we can review the available shipping information.

If a package cannot be delivered because of an address error supplied by the customer, additional conditions may apply.

If merchandise cannot be shipped within the time promised, applicable consumer protection requirements will be followed, including providing appropriate notice or refund options where required by law.

11. Packages Marked as Delivered

If tracking indicates that a package was delivered but you cannot locate it, please first:

• Verify the delivery address

• Check your mailbox and delivery area

• Check side entrances, porch areas, reception areas, and parcel lockers

• Ask household members

• Ask neighbors

• Contact building management where applicable

• Contact the shipping carrier

If the package still cannot be located, contact info@isabelmaranta.shop.

We will review the available information and assist as reasonably appropriate.

12. Return Shipping Tracking

When you are responsible for returning merchandise, we strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been completed.

We cannot guarantee receipt of merchandise that is sent using an untracked shipping method.

A return is not considered received by us merely because a customer has shipped it.

13. Return Packaging

Customers are responsible for securely packaging returned merchandise to prevent damage during transit.

Whenever reasonably possible, use the original packaging or another suitable shipping container that provides adequate protection.

We may not be responsible for damage caused by inadequate return packaging.

14. Return Inspection

After returned merchandise is received, it may be inspected to confirm:

• That the correct product was returned

• That the product meets the applicable eligibility requirements

• That the product has not been used, damaged, altered, washed, or otherwise rendered ineligible

• That all required components have been included

We will notify you if additional information is needed.

15. Refund Approval

If your return is approved after inspection, the applicable refund will be issued to the original payment method whenever reasonably possible.

We do not normally issue a cash refund for purchases originally made through another payment method.

Refund processing may be subject to the procedures of the original payment provider.

16. Refund Processing Time

Once an eligible refund has been approved, we will initiate the refund as promptly as reasonably possible.

After a refund has been issued, additional processing time may be required by your bank, credit card issuer, payment processor, or financial institution before the funds appear in your account.

This additional financial institution processing period is outside our direct control.

If you have received confirmation that a refund has been issued but do not see it after a reasonable period, please first contact your payment provider and then contact us at info@isabelmaranta.shop if further assistance is needed.

17. Refund Amount

For an approved full return, the refund generally covers the amount paid for the eligible returned merchandise.

Return shipping costs paid by the customer for discretionary returns are not refundable unless required by law.

Any non-refundable charges that were clearly disclosed before purchase may also be excluded where permitted by applicable law.

If a promotional discount applied to multiple products and only part of the order is returned, the refund may be calculated based on the actual amount paid for the returned product after allocation of applicable discounts.

18. Partial Refunds

Where permitted by applicable law, a partial refund rather than a full refund may apply if returned merchandise:

• Is missing components

• Is returned with damage caused after delivery

• Shows signs of use inconsistent with ordinary inspection

• Has been altered

• Is returned in a materially different condition from how it was received

Any determination will be based on the circumstances of the return.

This provision does not reduce statutory rights relating to defective or misdescribed merchandise.

19. Exchanges

If you want a different product, size, color, or option, please contact us at:

info@isabelmaranta.shop

Availability cannot be guaranteed.

Depending on inventory and order circumstances, we may recommend returning the original eligible product for a refund and placing a new order for the preferred item.

20. Sale and Promotional Merchandise

Unless a product is expressly identified at the time of purchase as subject to a different return condition permitted by applicable law, eligible sale or promotional merchandise may be returned under the same general requirements described in this policy.

Any special condition applicable to a specific promotion or product will be disclosed before purchase where required.

21. Non-Returnable Merchandise

Certain products may be non-returnable when required for health, hygiene, safety, customization, or other legitimate reasons.

Examples may include:

• Products that have been personalized or made specifically for the customer

• Perishable products

• Products that cannot safely be resold after being opened for health or hygiene reasons

• Gift cards or similar stored-value products where applicable

• Products that are prohibited from being returned by applicable law

Any product-specific restriction will apply only where appropriate and legally permitted.

If you are uncertain whether a product is eligible for return, contact info@isabelmaranta.shop before sending it.

22. Order Cancellations

If you wish to cancel an order, contact:

info@isabelmaranta.shop

as soon as possible after placing the order.

We will attempt to accommodate cancellation requests submitted before processing or shipment.

However, we cannot guarantee cancellation after an order has entered fulfillment or has been transferred to a shipping carrier.

If an order can no longer be cancelled, you may need to wait for delivery and follow the applicable return procedure.

23. Order Changes

Requests to change an item, size, color, shipping address, quantity, or other order detail should be submitted as soon as possible.

Once processing begins, changes may no longer be possible.

We cannot guarantee that order modifications will be completed.

24. Refused Deliveries

Refusing delivery does not automatically qualify an order for a refund.

If you wish to return an order, please follow our return procedure rather than refusing delivery unless our customer service team specifically instructs you to do so.

Additional shipping costs resulting from an unauthorized refused delivery may be deducted from a refund where permitted by law.

25. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information during checkout.

If a package is returned because of an incorrect or incomplete address provided by the customer, contact us to discuss available options.

Additional shipping costs may apply to reshipment where legally permitted.

26. Unauthorized Returns

Merchandise returned without following our return procedure may experience processing delays.

We reserve the right to reject unauthorized returns where permitted by law.

This does not affect statutory consumer rights.

27. Chargebacks and Payment Disputes

If you have a problem with an order, we encourage you to contact us at info@isabelmaranta.shop before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.

Nothing in this policy prevents a customer from exercising lawful rights through a card issuer, payment provider, or other applicable dispute mechanism.

28. Fraudulent Return Activity

We reserve the right to investigate return requests that appear fraudulent, abusive, manipulated, or inconsistent with normal customer activity.

Examples may include returning a different product, intentionally damaging merchandise, submitting false claims, or repeatedly abusing return procedures.

Where permitted by law, fraudulent or abusive return activity may result in denial of the return or other appropriate action.

29. Proof of Purchase

Proof of purchase may be required before a return or refund can be processed.

An order number, confirmation email, or other information that allows us to verify the purchase may satisfy this requirement.

30. Refunds for Orders That Cannot Be Fulfilled

If we are unable to fulfill merchandise that you purchased, we will provide an appropriate refund for the unfulfilled merchandise in accordance with applicable law.

If an entire order cannot be fulfilled, the applicable amount paid for that order will be refunded.

31. Consumer Rights

This Return and Refund Policy is intended to explain our standard commercial return procedures.

Nothing in this policy is intended to exclude, waive, restrict, or replace any non-waivable rights or remedies available to consumers under applicable federal or state law.

Where applicable law provides greater protection than this policy, the applicable legal requirement will control.

32. Policy Abuse

Our return policy is designed for genuine consumer returns.

We reserve the right, where legally permitted, to limit transactions or refuse return privileges in cases involving substantial evidence of fraud, repeated abuse, attempted deception, or other unlawful conduct.

33. Changes to This Policy

We may revise this Return and Refund Policy from time to time to reflect changes in our operations, procedures, legal obligations, or website functionality.

The version displayed on isabelmaranta.shop at the applicable time will govern, subject to applicable law and any rights already accrued in connection with an existing purchase.

Material changes will not retroactively remove rights that have already arisen where prohibited by law.

34. Contact Us About Returns and Refunds

For all questions concerning returns, refunds, incorrect products, damaged items, cancellations, or order issues, contact:

isabelmaranta.shop
Website: isabelmaranta.shop
Email: info@isabelmaranta.shop

Please include your order number whenever contacting us about an existing purchase.

We appreciate your business and will make reasonable efforts to handle eligible return and refund requests fairly and efficiently.